Privacy Policy
At Solyx Solutions, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, contact us or use our services. By using our website, you agree to the practices described in this Privacy Policy.
We may collect personal information including your name, address, telephone number, email address and any other information you choose to provide when submitting an enquiry, requesting a quotation, booking a survey or contacting us. We may also collect technical information such as your IP address, browser type, device information and website usage through cookies and similar technologies to help improve the performance of our website.
Your personal information is used to respond to enquiries, provide quotations, arrange surveys and installations, communicate with you regarding our services, process payments where applicable, improve our website and customer experience, comply with legal obligations and, where you have given your consent, send you information about our products, services and promotions. You may withdraw your marketing consent at any time.
Solyx Solutions will never sell your personal information to third parties. We may share your information with trusted suppliers, subcontractors, finance providers, manufacturers, delivery companies or professional advisers where necessary to provide our services or comply with legal requirements. All third parties are required to process your information securely and only for the purposes for which it has been provided.
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. While we strive to protect your information, no method of transmitting data over the internet or storing electronic information can be guaranteed to be completely secure.
We will only retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting and tax obligations. When your information is no longer required, it will be securely deleted or anonymised.
Our website uses cookies to improve your browsing experience, analyse website traffic and help us understand how visitors use our website. You can control or disable cookies through your browser settings, although doing so may affect the functionality of certain areas of the website.
Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, you have the right to request access to the personal information we hold about you, request corrections to inaccurate information, request the deletion of your personal data where applicable, restrict or object to certain processing activities, request the transfer of your data and withdraw your consent where processing is based on consent. If you wish to exercise any of these rights, please contact us using the details below.
Our website may contain links to external websites operated by third parties. We are not responsible for the privacy practices or content of those websites and encourage you to read their privacy policies before providing any personal information.
We may update this Privacy Policy from time to time to reflect changes in legislation, our services or the way we process personal information. Any updates will be published on this page and will take effect immediately upon publication.
If you have any questions about this Privacy Policy or how we handle your personal information, please contact Solyx Solutions by telephone on 0161 706 2646 or by email at info@solyxsolutions.co.uk. If you believe your personal data has been handled incorrectly, you also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent authority for data protection.